A CENTRALISED ORGANISATION ON THE CATI CALL CENTRE
Cati Call Centre organisation centralised in Paris allows us to adapt our services to the specific budget requirements of each client. A network of international researchers and supervisors (mother tongue preferably or at least bilingual). The capacity to operate worldwide.
THE BENEFITS OF A CENTRALISED SOLUTION
• Only one contact on a research project
→ practical when tackling a dozen countries simultaneously.
• A unique scripting with language choice
→ easier to control.
• Survey software
DURING THE FIELDWORK
• One briefing for all languages
→ guaranteeing uniform instructions.
• Immediate feedback from the teams
→ a more responsive interaction.
• Optimised quota management
→ managing eventual reports more easily
• Centralised supervision
→ consistent quality control.
AT THE DELIVERY
• Top line control
→ simple to read and fast to check.
• Single file format
→ not reformatted so no risk of data loss.
• Interfaces QUANTUM, SPSS, SAS, COSI, EOLE, QUESTION…