This is the cornerstone of our business expertise and of course Callson has implemented all the necessary processes to meet these quality requirements.

Through its team management

The training of teams, particularly the interviewers responsible for data collection, is a key area in which we invest continuously.

Innovative working methods: interviewers are trained through role-play in order to get a better understanding of the requirements of their job

Through its relationship with clients

All commercial transactions are properly validated before the launch of any fieldwork

During fieldwork preparation

Gathering of resources, review and control of programming, validation of samples and follow-ups

Throughout the fieldwork

Systematic briefing of teams, supervision follow-up, controls and support, toplines checking, consistency tests

At delivery

Data delivery specifications follow-up, editing and control of the final toplines

Callson is committed to Iso 20 252 certification, which is to be implemented over the course of 2020