This is the cornerstone of our business expertise and of course Callson has implemented all the necessary processes to meet these quality requirements.
Through its team management
The training of teams, particularly the interviewers responsible for data collection, is a key area in which we invest continuously.
Innovative working methods: interviewers are trained through role-play in order to get a better understanding of the requirements of their job
Through its relationship with clients
All commercial transactions are properly validated before the launch of any fieldwork
During fieldwork preparation
Gathering of resources, review and control of programming, validation of samples and follow-ups
Throughout the fieldwork
Systematic briefing of teams, supervision follow-up, controls and support, toplines checking, consistency tests
Data delivery specifications follow-up, editing and control of the final toplines
Callson is committed to Iso 20 252 certification, which is to be implemented over the course of 2020